Beta The first version, open to try
Panagiota runs telephone interviews. In Greek.
Panagiota is Omnisense's AI interviewer. She calls, says from the start that she is an AI, asks for consent and puts the questionnaire's questions in their order and by its rules. We are building her for market-research agencies that run telephone surveys.
- Panagiota
Good evening. My name is Panagiota, I am an Artificial Intelligence and I am calling on behalf of Kafes Lithis. We are running a short survey of consumer habits about coffee. This call will be recorded for analysis. Do you agree to continue?
- Respondent
Yes, all right.
- Panagiota
Do you drink coffee at least once a week?
- Respondent
Every day, twice.
- Panagiota
On a scale from 1 to 10, where 1 means "not at all important" and 10 "very important", how important to you is the quality of the coffee you drink?
- Respondent
Nine.
Why "beta"
This is the first version of Omnisense that we let anyone try. It is not finished yet, and it does not get everything right. We are showing it now because one real call teaches us more than ten tests in the lab.
- A pause may try your patience. Sometimes she takes a few seconds to go on, or asks again something you already said.
- She speaks Greek only, with one voice. There is no male voice yet.
- Every trial makes her better. We listen to the trial calls to find what needs fixing. You see exactly what is recorded before you give your number.
- She changes often. What you hear today may sound different in a month.
How it works
What a CATI interviewer does, from the first call to the last answer recorded.
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The questionnaire and the sample
The questions, their order, the routing and the allowed answers go to Panagiota. The sample is the list of numbers. In the first version we set them up together with you.
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Panagiota calls
She introduces herself as an AI, asks for consent and asks the questions, following the routing. For number questions she also accepts an answer from the phone's keypad.
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The answers, with their evidence
Every answer is stored with the call's transcript and recording, so that a person can check it.
What she does today, and what not yet
Today
- Complete interviews in Greek, from start to finish, in trial calls.
- She says she is an AI and asks for consent before the questions.
- Yes or no questions, scales, open questions and routing.
- If you tell her you want no more calls, your number goes on a list that is never called again.
- She calls only at permitted hours.
Not yet
- A pilot survey with a research agency's real sample: the next step.
- A second, male voice.
- Conversation without awkward pauses in every call.
Try her: Panagiota calls you
You give your number and confirm it with a code, which we tell you in a short call. A few seconds later, Panagiota phones you for the trial survey about coffee, in Greek. It takes about three minutes.
- The call is recorded from the moment you answer.
- She calls Greek numbers, mobile and landline.
- The confirmation code is read by an automated voice, in English.
- Each number can try a few times.
The trial opens soon
We open it as soon as the last checks are done. If you would like us to tell you, write to info@omnisense.biz.
Before you give your number you will see exactly what is recorded, why and for how long. Read also the data-protection notice.
Obvious, but not simple
Using AI for telephone interviews seems obvious. Such a system scales at once to as many interviews and interviewers as a survey needs, keeps the cycle from commission to first call short, and records every answer together with the call's recording and transcript. Adding a human data specialist in the loop to validate the data, and AI tools for the statistical analysis of the survey's findings, is the next step in what is happening today where AI meets market research.
We design it carefully with the General Data Protection Regulation, Greek law on market research, and Greek and international guidance on conducting telephone market research in mind.
But a system that runs market research is not built simply by asking a language model to "do the job". The biggest difficulty is to rein it in, so that it follows the questionnaire faithfully, while leaving it enough freedom to respond like a human conversation partner. Panagiota is that balance, in her first version.
Contact
For a partnership, a pilot survey or anything you would like to ask: info@omnisense.biz
At a later stage we will look for a market-research data analyst to work with and, later still, an engineer to take charge of the system. If that interests you, write to us.